Frequently Asked Questions
Everything you need to know about our premium Mediterranean flavors.
How do you ensure the freshness of your food products?
We maintain strict quality control standards and use climate-controlled storage for all our spices, herbs, and specialty items. Every product is checked for its 'Best By' date before being packed and shipped to ensure you receive the highest quality ingredients.
What is your shipping policy for perishable items?
Perishable items are shipped via expedited methods with specialized insulated packaging and cold packs to maintain freshness. We recommend selecting 'Expedited Shipping' at checkout to ensure these items arrive in optimal condition.
Are Sadaf products certified Kosher or Halal?
Many of our products carry Kosher and Halal certifications. You can find specific certification symbols on the individual product labels and in the product descriptions on our website.
What should I do if my order arrives damaged?
If your order is damaged during transit, please contact our customer service team within 48 hours of delivery. Provide your order number and photos of the damaged items, and we will arrange for a replacement or a refund.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times for international orders vary based on location and customs regulations.
Can I return food items if I change my mind?
For safety and health reasons, we cannot accept returns on food products once they have been delivered. However, if there is an error with your order or a quality concern, please reach out to us so we can make it right.